Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a refund.

To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, unopened, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at info@diamondcherry.com.

Items sent back to us without first requesting a return will not be accepted.

After contacting us and confirming the return, you will have 14 days to send the products to our Returns Warehouse address:

Vitalis Pharma EOOD
+359 878 870 555
jk Gradina bl. 24
Sofia 1700
Bulgaria

You can always contact us with any return questions at info@diamondcherry.com.

Damages and issues

Please inspect your order upon reception and contact us immediately at info@diamondcherry.com if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, such as perishable goods (like food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

Refunds

Once we receive the returned items, we will inspect them to confirm that they are in resalable condition. If the return is approved, we will process your refund within 14 days using the original payment method.

If you have any questions regarding your refund, please contact us at info@diamondcherry.com.